Larissa’s story
Injuries can happen when you least expect them – just like it did for Larissa. This is her story.
What Happened?
While shopping with her young son, Larissa was suddenly injured when a shop sign came loose and fell directly onto her head. The heavy signage struck her with force, leaving her on the floor with a visible and painful wound. The accident unfolded in front of her child, who—while thankfully unhurt—was left frightened and distressed.
The incident not only caused physical pain, but emotional trauma too. Larissa was taken to hospital where she was diagnosed with a serious concussion. In the days and weeks that followed, she experienced persistent dizziness and ongoing headaches that made everyday life extremely difficult.
The head injury meant Larissa couldn’t drive for over a month, limiting her independence. Her confidence suffered as she became increasingly anxious about leaving the house. Simple tasks such as shopping or taking her son to school became a challenge, and she found herself relying heavily on friends and family just to manage her daily routine.
How Did UK Law Help?
Under UK law, businesses owe a duty of care to customers and members of the public under the Occupiers’ Liability Act 1957. This duty requires shop owners and managers to ensure their premises are safe and free from preventable hazards. When this duty is breached—as it clearly was in Larissa’s case—the injured party has the right to claim compensation.
The falling sign should never have been allowed to hang insecurely, and its failure was a foreseeable risk. UK Law helped Larissa bring a claim against the store’s public liability insurance, connecting her with a specialist lawyer. With their help, they obtained CCTV footage, medical records, and witness testimony to build a strong case. The store’s insurers eventually admitted liability.
What Their Experience of the Claims Process Was
From her very first conversation with UK Law, Larissa felt supported and understood. “They put me at ease straight away,” she said. “It was like talking to another human, rather than talking to a robot. They were very, very helpful.”
Her solicitor explained every step of the claims process in clear, simple terms. She was never pressured or overwhelmed and always felt her concerns were being listened to. With UK Law handling the paperwork and negotiation, Larissa was free to focus on her health and her family.
The Benefits of Using No Win No Fee
One of the key reasons Larissa chose UK Law was because of our no win, no fee approach. She was already under financial pressure due to her inability to drive or work during recovery, and the thought of legal bills only added to her stress.
With no legal fees to pay upfront, and nothing to pay if the claim was unsuccessful, Larissa was able to pursue justice without any financial risk. Her compensation not only covered her medical costs and the inconvenience of needing support at home, but it also acknowledged the emotional and psychological impact the accident had on her and her son.
If you’ve been injured in a public place and believe someone else was responsible, contact UK Law today. We’ll help you make it right—with compassion, expertise, and no win, no fee peace of mind.
