Jenny suffered a serious accident while walking along the street near her home. This is the story about what happened and how she got help from us.

What Happened?

While walking along a residential street in St Helens, Jenny experienced a traumatic accident when she unknowingly stepped onto a defective manhole cover. The cover gave way beneath her, and her right leg plunged straight through the opening. In a panic, she instinctively braced herself to avoid falling entirely down the exposed hole.

Though she managed to stop her full body weight from dropping, the effort caused significant injury. She suffered deep grazes and cuts to both legs, her knees, and arms. However, the most serious injury occurred when she attempted to break her fall: her right shoulder became dislocated, causing immediate and excruciating pain.

A passerby who witnessed the incident came to her aid and promptly called for an ambulance. Fortunately, this witness had seen the dangerous manhole before—and had even reported it to the local council several months earlier. Shockingly, no action had been taken to repair or warn the public about the hazard. The witness took photos of the scene and shared her contact details with Jenny, encouraging her to seek legal advice.

How Did UK Law Help?

Under the Occupiers’ Liability Act 1957 and related provisions of local authority responsibility, public bodies such as councils are legally required to ensure that public highways and footpaths are safe for pedestrians. When this duty of care is breached—as it clearly was in Jenny’s case—the injured party has a legal right to pursue compensation for the harm suffered.

Thanks to photographic evidence, a reliable witness statement, and confirmation that the hazard had been reported in advance, it was clear that the local authority had failed in its legal obligation. Jenny was advised that she had a strong case for a public liability claim against the council, as they had been aware of the defect and taken no action.

What Their Experience of the Claims Process Was

Jenny reached out to UK Law, where she was connected with a specialist solicitor with experience in handling claims against public bodies. She described the process as professional, straightforward, and stress-free, allowing her to focus on her recovery while her solicitor handled the legal work.

Her solicitor helped gather evidence, corresponded with the council and their insurers, and arranged for an independent medical assessment. This allowed a full understanding of the extent of Jenny’s injuries and the impact on her day-to-day life, including time off work, restricted mobility, and emotional distress.

The Benefits of Using No Win No Fee

For Jenny, one of the biggest advantages of using UK Law was the peace of mind. She did not have to worry about upfront legal costs or the risk of paying fees if her claim failed. Her solicitor worked under a Conditional Fee Agreement, meaning Jenny only paid if her claim succeeded—and even then, the fee was a small, pre-agreed percentage of her compensation.

In the end, Jenny received thousands of pounds in compensation, covering her pain, suffering, and loss of income during her recovery period. She was relieved not only to have financial security during a difficult time, but also to know the council had been held accountable—hopefully preventing a similar accident from happening to someone else.

If you’ve suffered an injury in a public place and believe someone was at fault, we’re here to help. Contact us today for a free consultation. We’ll listen, advise, and act in your best interests—every step of the way.

Injuries affect everything you do. Your work, your hobbies and how you choose to spend your free time. This is what happened to Ben after he suffered an injury at work. This is his story.

What Happened?

Ben’s life changed dramatically after he was injured in a workplace accident. What began as just another ordinary day on the job quickly turned into a painful and life-disrupting experience. The nature of Ben’s work required physical movement and strength, but following the accident, he was left in so much pain he couldn’t even get out of bed.

The injury was severe enough that he was forced to take two weeks off work, during which time he couldn’t perform basic tasks without help. “I was in agony,” Ben recalled. “My dad had to come round every morning to help me sit up because I physically didn’t have the strength to push myself out of bed.”

The injury didn’t just affect his job—it took away his independence, his routine, and his peace of mind.

How Did UK Law Help?

Employers in the UK are legally required under the Health and Safety at Work etc. Act 1974 to protect employees from harm. That includes conducting regular risk assessments, providing training, and maintaining a safe working environment. If they fail in this duty and someone is injured as a result, the injured person has the right to pursue compensation for their injuries and losses.

Ben’s accident was a clear case of employer negligence. He had not been given proper safety equipment or support for the task he was performing. With the help of a solicitor provided by UK Law, Ben was able to bring a successful accident at work claim and hold his employer accountable.

What Their Experience of the Claims Process Was

After reaching out to UK Law, Ben was paired with a specialist workplace injury solicitor who listened to his story and guided him through the claims process with care and professionalism. Everything was explained clearly, and Ben was kept informed at each stage—from the gathering of medical evidence to the negotiation with his employer’s insurers.

His solicitor took care of all the legal details, allowing Ben to focus on his recovery. Most importantly, Ben said he felt heard and supported throughout the process.

The Benefits of Using No Win No Fee

One of Ben’s biggest concerns was money—he didn’t know how he was going to afford bills after missing work, let alone legal fees. But thanks to a no win, no fee service, he was able to pursue justice without the risk of financial strain.

There were no upfront costs, and he only paid a success fee from his compensation once the case was settled. This allowed him to access high-quality legal advice without worry. The compensation Ben received not only helped him recover lost income—it validated the pain and hardship he experienced, including the loss of what mattered most to him: his ability to go bodyboarding.

“My injury still affects me to this day,” Ben said. “It’s not just the pain—it’s everything I’ve missed out on. But making a claim helped me take back some control.”

If you’ve suffered an injury at work and feel like your employer let you down, UK Law is here to help you make it right. Contact us today for a free consultation. We’ll support you through every step—no win, no fee.

Injuries can happen when you least expect them – just like it did for Larissa. This is her story.

What Happened?

While shopping with her young son, Larissa was suddenly injured when a shop sign came loose and fell directly onto her head. The heavy signage struck her with force, leaving her on the floor with a visible and painful wound. The accident unfolded in front of her child, who—while thankfully unhurt—was left frightened and distressed.

The incident not only caused physical pain, but emotional trauma too. Larissa was taken to hospital where she was diagnosed with a serious concussion. In the days and weeks that followed, she experienced persistent dizziness and ongoing headaches that made everyday life extremely difficult.

The head injury meant Larissa couldn’t drive for over a month, limiting her independence. Her confidence suffered as she became increasingly anxious about leaving the house. Simple tasks such as shopping or taking her son to school became a challenge, and she found herself relying heavily on friends and family just to manage her daily routine.

How Did UK Law Help?

Under UK law, businesses owe a duty of care to customers and members of the public under the Occupiers’ Liability Act 1957. This duty requires shop owners and managers to ensure their premises are safe and free from preventable hazards. When this duty is breached—as it clearly was in Larissa’s case—the injured party has the right to claim compensation.

The falling sign should never have been allowed to hang insecurely, and its failure was a foreseeable risk. UK Law helped Larissa bring a claim against the store’s public liability insurance, connecting her with a specialist lawyer. With their help, they obtained CCTV footage, medical records, and witness testimony to build a strong case. The store’s insurers eventually admitted liability.

What Their Experience of the Claims Process Was

From her very first conversation with UK Law, Larissa felt supported and understood. “They put me at ease straight away,” she said. “It was like talking to another human, rather than talking to a robot. They were very, very helpful.”

Her solicitor explained every step of the claims process in clear, simple terms. She was never pressured or overwhelmed and always felt her concerns were being listened to. With UK Law handling the paperwork and negotiation, Larissa was free to focus on her health and her family.

The Benefits of Using No Win No Fee

One of the key reasons Larissa chose UK Law was because of our no win, no fee approach. She was already under financial pressure due to her inability to drive or work during recovery, and the thought of legal bills only added to her stress.

With no legal fees to pay upfront, and nothing to pay if the claim was unsuccessful, Larissa was able to pursue justice without any financial risk. Her compensation not only covered her medical costs and the inconvenience of needing support at home, but it also acknowledged the emotional and psychological impact the accident had on her and her son.

If you’ve been injured in a public place and believe someone else was responsible, contact UK Law today. We’ll help you make it right—with compassion, expertise, and no win, no fee peace of mind.