Our Complaints Procedure

If you’re looking for guidance on how to make a complaint about our service or that of our panel solicitors, you can find out how to do so here. If you have any questions, please contact us.

Introduction

At www.uklaw.co.uk, we are committed to providing high-quality advice and services. However, we recognise that there may be occasions when you are not satisfied with our services. We take all complaints seriously and aim to resolve them promptly and fairly.

How to Make a Complaint

If you have a complaint about our services, please follow these steps:

Contact Us – In the first instance, please contact us to discuss your concerns. You can reach us by:

  • Email: [email protected]
  • Phone: 020 3870 4868
  • Mail: Office 301 The Tea Factory, Office 319, St Peter’s Square, Fleet Street, Liverpool L1 4DQ.

Provide Details – When making a complaint, please provide the following details:

  • Your name and contact information.
  • A clear description of your complaint.
  • Any relevant documents or information.
  • Acknowledgment of Complaint

We will acknowledge your complaint promptly, usually within 5 working days of receiving it.

Our acknowledgement will include the name and contact details of the person handling your complaint.

Investigation and Resolution

We will conduct a thorough investigation into your complaint. Our aim is to provide a full response within 28 working days. If we need more time, we will inform you of the reasons for the delay and provide an expected resolution date.

Final Response

Once our investigation is complete, we will send you a final response. The final response will outline our findings, any actions taken, and any redress offered if applicable.

Financial Ombudsman Service (FOS)

If you remain dissatisfied with our final response, or if we have not resolved your complaint within 4 weeks, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service for resolving disputes between consumers and financial firms. Their contact information is:

Financial Ombudsman Service
Address: Exchange Tower, London, E14 9SR
Phone: 0800 023 4567
Email: [email protected]
Website: www.financial-ombudsman.org.uk

If you have any questions about our Complaints Procedure, please contact us at:

Email: [email protected]
Phone: 020 3870 4868

This Complaints Procedure was last updated on 5th December 2023.